Effective Date: 01/01/2025
At Pet Paradise, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied, we are here to help.
Eligibility for Returns
1. Items must be returned within 30 days of purchase or delivery.
2. Items must be in their original condition, unused, and with all tags, packaging, and accessories intact.
3. Proof of purchase (e.g., receipt, order confirmation) is required for all returns.
Non-Returnable Items
The following items are not eligible for return:
• Sale or clearance items (marked “final sale”).
• Perishable goods (e.g., food, flowers).
• Personal care items (e.g., makeup, undergarments).
• Customized or personalized products.
• Gift cards or store credit.
Return Process
1. Contact us at [email/phone number] to initiate a return.
2. For online purchases, use the return label provided in your package. If no label is included, please request one.
3. Pack the item securely and include proof of purchase.
4. Ship the item to:
[Your Business Address]
Refunds
1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. Approved refunds will be processed within [number] business days to the original method of payment.
3. Shipping costs are non-refundable, except in cases of defective or incorrect items.
Exchanges
Exchanges are allowed for the same item in a different size or color (subject to availability). For a different product, please process a return and place a new order.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email/phone number]. We will cover all shipping costs for these returns.
Contact Us
If you have any questions about our return policy, please contact us at:
• Email: [Your Email]
• Phone: [Your Phone Number]
• Business Hours: [Insert Hours]
We value your business and appreciate the opportunity to serve you!